At TouchRank Shop, we strive to provide you with high-quality kitchen gadgets that will enhance your culinary experience. However, we understand that sometimes returns and refunds are necessary. Please review our policy below for a smooth and hassle-free process.
Returns
If you are not completely satisfied with your purchase, we accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
Exchanges
If you receive a faulty or damaged product, please contact us immediately. We will send you a replacement item at no additional cost. To request an exchange, please email us at info@touchrankshop.com with your order details.
Non-returnable Items
Certain items are non-returnable, including perishable goods, gift cards, and personalized items. We do not accept returns for these items unless they are damaged or defective.
Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at info@touchrankshop.com with your order number and the reason for the return.
- Our customer support team will provide you with instructions on how to return your item.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@touchrankshop.com.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at info@touchrankshop.com. We are here to assist you and ensure your shopping experience with TouchRank Shop is exceptional.
Note: This policy is subject to change without notice. Please check our website for the most up-to-date policy.
Thank you for shopping at TouchRank Shop!